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*BE SURE TO READ OUR FULL SHOP POLICIES & PROCEDURES SECTION BELOW AS WELL AS THE SPECIFIC LISTING DETAILS BEFORE ORDERING TO FAMILIARIZE YOURSELF WITH OUR SHOP SPECIFICS*

Please do not hesitate to contact us with any questions, issues, or suggestions! We are always looking for feedback to help improve your experience with our products.

We appreciate your positive reviews as for they are crucial to our business success & helping our business grow!

Policies & Procedures

PROCESSING TIME / SHIPPING: All of our products are made to order so please allow 2-3 weeks for them to be made prior to shipping. We must allow time for sanding, staining, drying & assembly. The cost of shipping will depend on the origin, destination, weight, and dimensions of the package. Your product will be mailed via USPS or FedEx or UPS & we are not responsible for delays or damage that may occur during the time it is in their possession. If there is an issue with your order please contact us immediately. If you'd like to upgrade to EXPRESS delivery please select during checkout or reach out for an upgrade price.

RUSH ORDERS: We may be able to be accommodate rush orders depending upon your desired arrival date, the item specifics and our availability to get materials. This would be completing an order sooner than our standard 2-3 week production time. Rushing an order would not change the shipping method you choose at check out and we are not responsible for delays that may occur during shipment. Please send us a direct message to inquire before purchasing.

RETURNS/EXCHANGES: NOT ACCEPTED 

GIFTS/PACKAGING: To insure your item arrives safely, we use multiple layers and multiple size bubble wrap, sturdy boxes, heavy duty shipping tape as well as shipping paper when necessary. We do not provide gift boxes or wrapping paper. We do not include a receipt in your package. If this is a gift and you would like a special note included, please message us with your personalized note and we will gladly add it with your order at shipping.

INTERNATIONAL: We ship worldwide! For larger items, such as floating ledge shelves, there is a maximum shelf size of 58 inches (Australia 38") that we can ship to you. When purchasing items internationally, please provide us with a phone number in the notes section during checkout. This is important if there are any issues with customs. Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for any shipping delays due to customs.

MULTIPLE ITEMS: If multiple items are ordered, specifically floating ledge shelves, they will be shipped in their own boxes, separately. They cannot be shipped in the same box. Smaller items will be shipped together if possible. Multiple packages shipped the same day may get separated during transit. Please refer to each item's tracking number for specifics on package whereabouts.

DAMAGED ITEM: In the rare case of a damaged product during shipment we must be contacted immediately. We take extra care to package your items very well, but if your package appears damaged DO NOT OPEN THE PACKAGE and send us a clear photo of the damage proof. We will determine if the package needs to be refused or opened. If the package was intact but the item inside is damaged, contact us immediately with images of the mailing container and item. CUSTOMER IS RESPONSIBLE FOR retaining the item(s) AND mailing container including wrapping, packaging, and any other contents received. ALL PACKAGING MUST BE KEPT!!! We must be notified within 48 hours of delivery. In this situation, our shop offers a couple options. Reach out for further details.

STOLEN/MISSING ITEM: Once a package shows as delivered on the tracking information, we are not responsible for any items that are missing or stolen. If you would like your package to require a signature confirmation, this is something we must be notified of at the time the order is placed, otherwise no signature confirmation will be required upon delivery. Signature confirmation would be an additional fee, you may inquire for details. We will not refund or replace any items that are confirmed as delivered by the courier.

WRONG ADDRESS: We ship to the address given by the customer. We cannot be held responsible for the customer inputting the wrong address. In the event where the customer has input the wrong address and the package is returned to seller, the customer will be responsible for paying additional shipping fees before the item can be reshipped. Please make sure everything is correct before you order!

LOST ITEM: In the unlikely case of a lost item, you can file an inquiry with after approximately 10 days have passed with no new tracking updates. We will not replace a package until it is confirmed as lost by the courier.

WOOD PRODUCTS: Please keep in mind that no two pieces are ever the same. Each piece of wood is hand selected especially for you! It will have unique grain patterns, knots, markings & take stain differently. Knots are very common, cannot be avoided when using wood and are a natural part of the wood. Nail holes are extremely small and are not filled. We use small trim nails and admire this look. Nail holes may be more apparent in painted items. It is important to remember that you are buying an item that is completely HANDMADE and not produced by a machine. Each piece is unique & beautiful in its own special way. See listing photos for examples.

PAINT, STAIN, ACRYLIC & VINYL: Keep in mind that coloring may differ from screen to screen and vary in appearance between photos. We cannot be held accountable for variations in color hue. Please also note that our paint and vinyl products are purchased from different manufacturers. The "same" color may not be an exact color match. However, we do our best to assure finished products are looking their best prior to shipment!

LETTERING: We offer permanent outdoor grade vinyl decals, laser cut 3D wood or acrylic lettering, and laser engraved personalization. Vinyl lettering is cut on permanent outdoor grade material and is available in a large variety of color options to fit your desired needs. Laser cut lettering is acrylic or wood material cut using our laser which gives your lettering a 3D appearance. Engraved lettering is a dark brown burn into the wood that may appear darker or lighter or tinted depending on the background stain color chosen. 

CUSTOMIZATION: We have many personalization options available. Each listing will contain images of available options for color, font, shape, etc. when available. For all custom orders, we will provide a draft image (without color) of what your lettering would look like in selected font(s). Please include your text EXACTLY as you wish it to appear on your product either during check out or in a direct message. Due to the detail and time it takes for customizing, we only provide drafts AFTER you have purchased your item. To view a draft, you may need to click on the image to see the full view. We ask that you please review all information and spelling for accuracy. Any edits or changes must be reported back as soon as possible. We usually plan to continue production within 24-48 hours and changes may not be possible after that time. Quick correspondence during the design process will aid in getting your product(s) created & shipped in a timely manner.

UPGRADES: We offer many upgrade options depending on the product. In addition to RUSH production and Express shipping upgrades, some options we have available are adding images, multiple color lettering, white wash background, additional text, and other customizations. See each listing for details on what is included with each product and reach out if you would like to do something additional.

We hope to hear from you!

All About You Decor, LLC

Ken & Emily Holtz

Churchville, NY 14428

email -allaboutyoudecor12@gmail.com

instagram - @allaboutyoudecor

facebook - @allaboutyoudecor12

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